{"id":11754,"date":"2019-01-17T13:33:38","date_gmt":"2019-01-17T12:33:38","guid":{"rendered":"https:\/\/staging.dynamicgroup.net\/upgrade-and-maintenance\/"},"modified":"2019-11-05T11:23:38","modified_gmt":"2019-11-05T10:23:38","slug":"software-upgrade-und-wartung","status":"publish","type":"page","link":"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/","title":{"rendered":"Upgrade and Maintenance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text]\n<h1 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"FirstWare-Dynamic-Group\"><\/span>FirstWare Dynamic Group<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p style=\"text-align: left;\">\u00a0<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\"><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/#FirstWare-Dynamic-Group\" >FirstWare Dynamic Group<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/#Software-Upgrade-und-Wartung\" >Software-Upgrade und -Wartung<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/#Wartungsleistungen\" >Wartungsleistungen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/#Dauer\" >Dauer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/#Beginn-der-Unterstuetzungsdauer\" >Beginn der Unterst\u00fctzungsdauer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/#Verfuegbarkeit\" >Verf\u00fcgbarkeit<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Software-Upgrade-und-Wartung\"><\/span><span style=\"font-weight: 400;\">Software-Upgrade und -Wartung<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Die Bestellung eines Software-Produkts beinhaltet einen j\u00e4hrlichen Softwareupgrade- und Wartungsvertrag.<\/span> <span style=\"font-weight: 400;\">\u00a0Wartungspflichtig ist das in der Auftragsbest\u00e4tigung angezeigte kommerzielle Software-Produkt.<\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Wartungsleistungen\"><\/span><span style=\"font-weight: 400;\">Wartungsleistungen<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Softwareupgrades und -wartungen sind w\u00e4hrend des ersten Jahres kostenlos, wenn deren Beauftragung direkt beim Kauf der Software Lizenzen erfolgt. Ab dem 2. Jahr wird eine j\u00e4hrliche Wartungsgeb\u00fchr in H\u00f6he von 20% des urspr\u00fcnglichen Lizenzpreises erhoben. Die j\u00e4hrlichen Kosten f\u00fcr Software-Upgrades und -Wartung beinhalten:<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">&#8211; Unterst\u00fctzung in deutscher und englischer Sprache w\u00e4hrend der regul\u00e4ren B\u00fcrozeiten (08.00 &#8211; 17.00 Uhr MEZ)<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">&#8211; Software-Updates, Wartungs- und Service-Packs<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">&#8211; Software-Upgrades (Releases)<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Die Unterst\u00fctzung beinhaltet Fragestellungen, die direkt mit der Software verbunden sind. Anpassungen, die sich aus \u00c4nderungen in der IT-Umgebung des Kunden ergeben, sind nicht enthalten. <\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Weitere Leistungen, wie Installation und Konfiguration der Software bzw. Schulungsleistungen k\u00f6nnen in einem separaten Supportvertrag vereinbart werden.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Der Software-Upgrade- und \u00a0-Wartung Vertrag verl\u00e4ngert sich automatisch um ein Jahr und kann drei Monate vor Vertragsende schriftlich gek\u00fcndigt werden.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Der Vertrag kann von beiden Parteien ohne Angabe von Gr\u00fcnden gek\u00fcndigt werden.<\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Dauer\"><\/span><span style=\"font-weight: 400;\">Dauer<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Der Software-Upgrade- und \u00a0-Wartung Vertrag verl\u00e4ngert sich automatisch um ein Jahr und kann drei Monate vor Vertragsende schriftlich gek\u00fcndigt werden.<\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Beginn-der-Unterstuetzungsdauer\"><\/span><span style=\"font-weight: 400;\">Beginn der Unterst\u00fctzungsdauer<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Die Dauer der Erstwartung beginnt mit dem Versand der Vertragsbest\u00e4tigung zusammen mit dem Download-Link und dem Freischaltschl\u00fcssel f\u00fcr die Software. Der Vertrag kann von beiden Parteien ohne Angabe von Gr\u00fcnden gek\u00fcndigt werden.<\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Verfuegbarkeit\"><\/span><span style=\"font-weight: 400;\">Verf\u00fcgbarkeit<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Die <a href=\"https:\/\/www.firstattribute.com\/de\">FirstAttribute AG<\/a> \u00fcbernimmt keine Gew\u00e4hr f\u00fcr die st\u00e4ndige Verf\u00fcgbarkeit ihrer Website, Downloads (einschlie\u00dflich Updates, Bedienungsanleitungen, Freeware usw.) sowie f\u00fcr Support Systeme. Der Kunde ist verpflichtet, seine Installationsdateien und seine Lizenzschl\u00fcssel zu sch\u00fctzen, da dies eine Neuinstallation erfordert.<\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] FirstWare Dynamic Group \u00a0 Software-Upgrade und -Wartung Die Bestellung eines Software-Produkts beinhaltet einen j\u00e4hrlichen Softwareupgrade- und Wartungsvertrag. \u00a0Wartungspflichtig ist [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11754","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Software-Upgrade und -Wartung - FirstWare DynamicGroup<\/title>\n<meta name=\"description\" content=\"FirstWare Dynamic Group | Software-Upgrade und -Wartung | Wartungsleistungen | Dauer | Beginn der Unterst\u00fctzungsdauer | Verf\u00fcgbarkeit\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dynamicgroup.net\/de\/software-upgrade-und-wartung\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Software-Upgrade und -Wartung - 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